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Customer Support

Shipping and Returns

Shipping and Handling Policies

All of our products are shipped from our Miami Warehouse. Free Ground Shipping on online orders over $150 (This offer only applies within the US. Free Ground Shipping NOT available in PR, Hawaii & Alaska). If you have questions, please contact us via phone at 800-328-3965. If unavailable, please email us at info@xpdent.com.

The map below represents approximate transit times for items shipped from Miami via standard UPS Ground

  • If an order is received before 6:00PM Monday - Thursday EST, it will be shipped the same day. On Fridays orders received before 3:00PM EST will be shipped the same day.
  • Expedited Delivery (3 Day Express Saver, 2nd Day Service, Standard Overnight and Priority Overnight) are available.
  • For special delivery on Saturday please call us at 800-328-3965.

 


 

International Shipping

 


 

Returns

 


 

Pricing and Billing

  •     Do I have to pay sales tax?
    •     Sales tax is only applicable to those sales within Florida and on selected items only.
  •     What are my payment options?
    •     Net 30, COD, Visa, M/C, A/X, & Discover
  •     I have a question on my charges.
    •     Please call our Accounting department @ (800) 328-3965 or e-mail us at info@xpdent.com
  •     I need a copy of my receipt/invoice.
    •     Please call our Accounting department @ (800) 328-3965 or e-mail us at info@xpdent.com
  •     When will my credit appear on my account?
    •     It may take up to 2 weeks after returned item is received.  If paid by credit card, these may take up to 2 billing cycles to appear on credit card statement.
  •     When will my credit card be charged?
    •     Credit card will be charged when items are shipped.

 

Guarantees

  •     30 Day Money Back Guarantee

    •     Most sealed returned products qualify for the 30 Day Money Back Guarantee. More details on this policy are included in the back of your invoice.<br>

  •     30 Day Limited Warranty

    •     Not Available


 

Privacy Statement

XPdent.com website does not store or capture personal information, but merely logs the user's IP address (Internet Protocol: standard allowing data to be transmitted between two devices) which is automatically recognized by the web server.

Cookies

The site uses cookies for collecting user information; it does not collect any information about you except that required for system administration of the website. These cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in a temporary cookie directory in your hard drive, and will expire at the end of your session.

Personal Information

If you register to receive updates, or order or purchase products, your information will be held on a secure server and the data will not be shared with any organizations. It will be used only to provide you with any electronic products you have ordered, email updates on the topics you have requested, or postal information if you request that service. If you respond online by submitting a feedback your data will only be used to facilitate the analysis of responses.

This privacy statement only covers our website at http://www.xpdent.com and sub-sites of this domain. This privacy statement does not cover other websites linked to from this domain

XPdent.com may use information it holds to prevent and detect fraud. We may also share such information, for the same purpose, with other organizations that handle public frauds.

If you have any questions please contact XPdent Corp., at 800-328-3965 or email us at support@xpdent.com

30 Day Money Back Garantee

Most sealed returned products qualify for the 30 Day Money Back Guarantee. More details on this policy are included in the back of your invoice.